Epstein and Fass: Homepage


	Tools for Effective Community Governance		Strategic Consulting for Results That Matter
	Effective Community Governance is a set of results-based ideas to help people and organizations become more effective at improving communities. When community leaders, government and nonprofit managers, and citizens use these ideas to their fullest, they will not only achieve one-time improvement, they will also foster a continual cycle of community renewal and improvement. More on these ideas and tools, including brief case studies, can be found at resultsthatmatter.net. Results That Matter: The Book Our Principal, Paul Epstein, is the lead author of Results That Matter, released in November 2005 by Jossey-Bass. Results That Matter features the Effective Community Governance Model which links performance measurement and citizen engagement. The book illustrates the model with examples from 25 communities across the country.		Epstein & Fass Associates help clients design performance measurement and improvement strategies that fit their vision, goals, and local context to achieve results that matter for their organizations or communities. We help public and private organizations meet short-term performance needs and build long-term capacity for continuous improvement. Strategies That Matter, including Balanced Scorecards Epstein & Fass helps clients link strategies, actions, and performance measures together to bring strategic plans to life and achieve better results. We help clients design and use dynamic approaches to learn from past performance and adjust strategies to keep improving and achieving their goals. Outcomes That Matter We help define, measure, and improve outcomes for customers, communities, citizens, and populations of concern. We help define outcomes, key supporting measures and risks, and provide evaluative tools. Performance Measurement that Matters Epstein & Fass helps clients establish performance measures and measurement systems for communities, governments, or specific organizations, departments, or services. Investments in Technology & Improvements That Matter We help clients get the most from investments in GIS, e-government, and other technology systems or management improvements by assessing and organizing them strategically for optimum long-term return on investment.